Return & Exchange

    Return Policy
    All products sold through biglamp.com.my have a 7 days return policy from the date of invoice.

    Returned products must be in original condition and unused.
    The buyer must inform us at biglamp.com.my within 7 days period as of the INVOICE DATE of the product being returned.

    biglamp.com.my will confirm with the buyer of returning arrangement and the buyer must ship the product back to biglamp.com.my at his/her own cost.

    The buyer will take full responsibility for the products during the return shipment back to us.

    The items must be shipped back within 10 business days from the date of our written letter.

    Restocking Fees
    Unless the product is defective or the return is a direct result of an error from our side, a restocking fee of 10% may be charged.
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    Main

    33, 33-01 & 33-02, JALAN MUTIARA
    EMAS 2A,TAMAN MOUNT AUSTIN,
    81100 JOHOR BAHRU, JOHOR.

    Branch

    20 & 20A, JALAN INDAH 1,
    TAMAN BUKIT INDAH,
    81200 JOHOR BAHRU, JOHOR.

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